OakAndIvoryllc designs and sells original apparel and accessories. This page explains who we are, our commitment to quality, and exactly how the business is put together — including the parts most shops leave out.
Who we are
OakAndIvoryllc is an independent apparel shop. Our business contact address is:
SpiderBug LLC
trading as OakAndIvoryllc
1001 S. Main St. STE 600
Kalispell, MT 59901, United States
Phone: 406-235-7067
Email: contact@oakandivoryllc.com
This is the same legal name, address, and phone number that appear on our Contact Us page, in our Contact Information policy, and in the footer of every page on this website. If you ever see a different address attached to our name, it is not us.
We are a small team. There is no call centre and no outsourced ticket queue — the person who answers your email is the person who runs the shop.
Why we chose this line of work
Quality apparel is a category where the details matter more than the margin. Most of what is sold online is generic artwork quickly run through mass templates.
We started OakAndIvoryllc because we thought that gap was worth closing: distinctive designs, created properly, printed on blanks that hold their shape and comfort wear after wear. Our customers appreciate craftsmanship, simplicity, and honest service.
How the business is structured
We publish this in full because it is the fairest way to set expectations about delivery times and who is handling your order.
- Trading entity. OakAndIvoryllc is the trading name shown for this store. The business contact details are listed above. Every order you place is a contract with OakAndIvoryllc.
- Design and operations — in house. Artwork, product listings, pricing, customer service, and returns handling are all done by our own team.
- Printing and fulfilment — contracted print partners. We hold no stock. When you place an order, it is routed to a contracted print-on-demand facility that prints the item and ships it directly to you. This is why there is a production window of 2 to 5 business days before anything moves.
- Payments — Shopify checkout. Card and wallet payments are processed by our payment provider through Shopify's PCI-DSS compliant checkout. We never see or store your full card number.
- Website — Shopify. This store runs on Shopify with SSL enabled across every page.
Because we do not own the print facility, we do not promise same-day dispatch and we do not claim to be a manufacturer. What we control is the design, the choice of blank, the pricing, and how quickly a human answers you when something goes wrong.
How we work
- Made to order. Nothing sits in a warehouse waiting for a buyer. Each item is printed after it is ordered, which adds a few days and means we are not sending unsold seasonal stock to landfill.
- Sizing published, not guessed. Wrong size is the single most common reason for a return, so we publish real flat measurements for every blank we print on. Please check the size guide before ordering.
- Plain terms. Our shipping, returns, and cancellation policies are written to be read, not to be survived. Every promotion we run is listed with its dates and conditions on the Promotions page.
- No manufactured urgency. You will not find countdown timers, fake stock counters, pop-ups, or "someone in Ohio just bought this" notifications anywhere on this website.
Independent brand
OakAndIvoryllc is an independent apparel shop. All of our designs are original works. See our DMCA & Copyright Policy for how we handle intellectual property.
Get in touch
Questions, wholesale enquiries, or custom ideas?Call 406-235-7067, email contact@oakandivoryllc.com, or use the contact page. We reply within one business day, Monday to Friday.
Follow us
The work continues off the site. New designs, announcements and updates are posted first on our social channels:
For order questions, email contact@oakandivoryllc.com — Monday to Friday, we reply within one business day.